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Job Purpose

The Chedi El Gouna Hotel is looking for a Spa Receptionist responsible to assist with the smooth running of the Spa. Providing guests with excellent customer service at all times giving adequate knowledge & information of all Spa services and retail products.  Ensuring the booking system is accurate and efficient at all times, and charges are accurately posted.

Key Responsibilities

Quality
  • To be fully familiar with The Chedi El Gouna Service Standards and to follow these standards of service as they apply to your department.
  • To ensure high standards of cleanliness in the department.
  • To ensure the retail displays are clean, attractive and well stocked at all times
  • To assist the Spa Manager in the smooth running of the daily operations of the Spa
 
 Customer
  • To keep up-to-date with the Guest Satisfaction results and to seek to positively influence these results by following The Chedi Hotel Service Standards.
  • To maintain a high customer guest service focus.
  • To always provide customers with an enjoyable and memorable experience
  • Constantly strive to increase guest satisfaction through quality, creativity, range and value for money available throughout the property.
  • To provide a courteous, efficient and professional service at all times.
  • To send confirmation letters each evening to the guests with details of their requested treatments.
  • To have a thorough knowledge of all well-being services and departments as well as other applicable services offered by the resort.
  • To ensure maximum room and therapist occupancy at all times.
  • To notify the Spa Manager immediately of any guest complaints
  • To be fully aware of current and future services offered by the resort and to make suggestions for improvement, expansion or creation of new services.
  • To remain up to date with local and international trends in the beauty, health and leisure services through internet, magazines and other applicable media.
 
Profit
  • To actively up sell all the appropriate Spa services to the guests.
  • To ensure that the departmental operation budget is strictly adhered to maximising revenues and minimising expenses.
  • To achieve daily & monthly sales targets set by the Spa Manager.
  • To prepare daily & monthly revenue reports as requested by the Spa Manager
  • To confidently recommend and up sell additional treatments to guests. To try to rebook them wherever possible.
 
People
  • To contribute positively to The Chedi El Gouna by providing both guests and fellow team-members with courteous, hassle-free service.
  • Fully aware of the objectives of the property and the department.
  • To seek direction and support on a daily basis.
  • To keep excellent relationships with team, peers, and all other colleagues of the hotel.
  • To report training needs to supervisor/manager.
  • To attend and actively participate in training sessions
  • To ensure punctuality, excellent grooming and hygiene.
  • To attend daily operations briefing with direct reports/supervisors.
  • To monitor vacation/R&R planning for the department.
  • To keep courteous, professional relationships with suppliers, colleagues from competition, and from other properties of The Chedi Hotels.
  • To organise and coordinate the appropriate treatment bookings and therapy rooms for each Therapist.
  • To ensure the towel displays are well stocked in the rooms and the rest room
  • To ensure the shower rooms are clean and well stocked with shampoo, conditioner & shower gel
  • To attend to all malfunctioning equipment and follow up
  • To write job requisitions for maintenance issues
  • To update the communications book on daily events if any
  • To write store requisitions for administrative implements and water. To ensure beverages are always well stocked and fresh for the guests
  • To ensure confirmation cards are sent to the appropriate guest rooms by 00 PM the evening before their treatment.
  • To assist in monthly stock counting and inventory controls
  • Ensure a high level of product knowledge of the resort, other outlets and the local area
  • To be completely knowledgeable about all the retail products and available Spa services
  • To study, evaluate operations and procedures and suggest improvements to the Manager
  • To assist in providing departmental orientation to newly recruited team members.
  • To attend and actively participate in weekly communication meetings and nominated trainings as requested by the Spa Manager
  • To have a complete understanding of and adhere to the hotel employee rules and regulations.
  • To have a complete understanding of and adhere to the resort’s policy relating to fire, hygiene, health and safety.

Qualifications

  • Language: Fluent English. (German, French, Italian an advantage).
  • Experience: At least 2 years experience in reception/customer service.  Beauty therapy or hotel experience desirable. 
  • Competencies: Excellent customer service experience.  Able to work in a team and demonstrate good people and communication skills.  Excellent grooming, presentation and organizational skills.  Confident with sales.       
  • Computer skills: PMS, Excel & word knowledge.

How to Apply

To apply for this job position, please send your CV and a personal photo to [email protected] and [email protected].

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