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Job Purpose

The Chedi El Gouna is looking for a Security Officer responsible to ensure that safety and security measures in the hotel are observed at all times.

Key Responsibilities

  • Handles all incoming information, etc. with confidentiality and forwards it to the concerned person.
  • Takes charge of the control room and monitors CCTV at all times.
  • Ensures that gate passes are issued for all items/stocks that leave the hotel and that each item is logged in the register book.
  • Makes entries of all items received after working hours.
  • Supports in emergency situations and accompanies guests or team members to local authorities/hospitals if required.
  • Documents accidents or any incidents occurring in a log book.
  • Prepares handover reports from shift to shift.
  • Assists Guest Relations with the information asked by guests, be proactive in guest contact and show interest in guest concerns.
  • Ensures proper key control is followed at all times and entries are made each time a key is withdrawn or deposited.
  • Monitors the different areas of the hotel on the CCTV, noting any suspicious actions.
  • Knowledgeable of all security policies, procedures, and set standards.
  • Ensures that a Security Officer is present when any office is opened or stock is taken from the stores after office hours.
  • Closely monitor the hotel lobby in particular for the presence of any call girls, persons under the influence, etc.
  • Assists the Manager on Duty in the event that immediate assistance is required.
  • Assists the Restaurant Manager, Doorman, and Valet Parker if required.
  • Makes security rounds of the guest floors at regular intervals with notes made in the security log book.
  • Ensures that all fire exits and corridors are free from obstruction at all times.
  • Responds to any fire/smoke alarms in the hotel and be ready to act accordingly.
  • Ensures that all fire fighting equipment is in working condition and that emergency lights are all illuminated.
  • Accompany the Bellman/Employee when opening a guestroom with the master key.
  • Makes security rounds in the car parking area and ensures the general safety of all vehicles and if they are correctly parked.
  • Assists the local authorities if any VIP arrives or in case of emergency.
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
  • Understands and strictly adheres to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
  • Ensures that all potential and real hazards are reported and rectified immediately.
  • Understands and strictly adheres to the Hotel’s Employee rules & regulations.
  • Reports for duty punctually wearing the correct uniform and name tag at all times.
  • Performs any other duties assigned by management.

Qualifications

  • High School Graduate or equivalent.
  • 1 to 2 years in position of similar capacity.
  • English language is a must.
  • Second language is a plus.
  • Knowledge of CCTV systems.
  • Customer service orientation.
  • Teamwork and cooperation.
  • Interpersonal skills.
  • Oral and listening skills.
  • Basic writing skills.

How to Apply

To apply for this job position, please send your CV and a personal photo to [email protected] and [email protected].

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