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Job Purpose

The Chedi El Gouna is looking for a Restaurant Hostess responsible for handling table reservations, controlling the flow of guests, and supervising the assigned station/section. If necessary, they are also responsible for serving food & beverage to guests in a courteous, professional manner according to proper service standards as set by Company. 

Key Responsibilities

  • Stays in contact with the greeters, in order to be ready on time to receive the guests.
  • Escorts guests to a table, balancing the customer flow among the service sections, taking into account requests for a particular table or section, depending on availability and according to the etiquettes.
  • Provides menus to the guest once seated and let them know a waiter will soon be helping them. Tells waiter about the arrival of new guests in their section.
  • Keeps abreast of special promotions and hotel product knowledge.
  • Assists with the duties of waiters as needed such as taking the beverage order, serving food or beverage items, resetting a table, and replacing chairs, in order to maintain service effectiveness and efficiency
  • Bids farewell to guests upon their departure from the outlet and invite them to come again.
  • Performs opening and closing procedures established for the place of work as assigned.
  • Verify that all menus are in good condition, clean, and tidy, if not, take appropriate actions.
  • Ensures that the place of work and surrounding area are kept clean and organized at all times.
  • Attends work on time as scheduled.
  • Follows hotel grooming and dress standard.
  • Acquires a working knowledge of the hotel, in-house facilities, and local information to respond to guest questions in these areas as required.
  • Demonstrates teamwork by cooperating and assisting co-workers as needed.
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
  • Ability to rotate throughout each of the food & beverage outlets
  • Knows all safety and emergency procedures.
  • Understands that business demands sometimes make it necessary to move employees from their accustomed shifts to other shifts.
  • Monitors operating supplies and reduce spoilage and wastage.
  • Ensures that the working area and station are stocked with “mise-en-place” and kept clean and tidy at all time
  • Ensures the smooth running of the assigned station at all times.
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
  • Understands and strictly adheres to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
  • Ensures that all potential and real hazards are reported and rectified immediately.
  • Understands and strictly adheres to the Hotel’s Employee rules & regulations.
  • Reports for duty punctually wearing the correct uniform and name tag at all times.
  • Performs any other duties assigned by management.

Qualifications

  •  Minimum of the equivalent of a High School Graduate.
  • One year of experience in a similar outlet, either as Junior Waiter or Waiter.
  • Flexibility in the scheduling
  • Customer service orientation
  • Cross-cultural sensitivity
  • Teamwork and cooperation
  • Basic writing skills
  • Knowledge of cashier operations
  • Knowledge of hotel business operations
  • Able to stand and exert fast-paced mobility for a long period of up to 4 hours in length
  • Fluency in the local language
  • Fluency in English
  • Fluency in a third language is a plus
  • Able to work with Micros and the Table Management System

How to Apply

To apply for this job position, please send your CV and a personal photo to [email protected] and [email protected].

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