Represents the hotel to the guest throughout all stages of the guest’s stay. Determines guest’s reservation status. Helps guests complete registration cards and then assign rooms, accommodating special requests whenever possible. Verifies the guest’s method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks. Works closely with the housekeeping department. Maintain guest room keys storage. Must be sales minded. Presents options and alternatives to guests and offers assistance in making choices. Know the location and types of available rooms as well as the activities and services of the property.
Main Duties
Register guests and assigns rooms. Accommodating special requests whenever possible.
Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
Understands room status, room status tracking, know room locations, types of available rooms, and room rates.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Preparing room keys for arrivals, files registration cards, and room charges.
Knows how to use front office equipment.
Processes guests check out.
Uses proper telephone etiquette and message-handling procedures.
Reads and initials the logbook. Is aware of daily activities and meetings taking place in the hotel.
Coordinates guest room maintenance work with the engineering and maintenance division.
Reports any unusual occurrences or requests to the manager.
Maintains the cleanliness and neatness of the front desk area and knows all safety and emergency procedures.
Performs related duties and special projects as assigned.
Working Hours
The working hours are in accordance with the established roster.
Uniforms: Assigned uniform, including proper name tag.
How to Apply
To apply for this job position, please send your CV and a personal photo to [email protected]
