The incumbent in the position is responsible for supervising the operations at the reception to ensure that the highest professional services are given to all guests under the Company's quality service standards.
Key Responsibilities
Plans and supervises the day-to-day operations of the Reception section which are related to the arrival and departure of guests, including room sales, the room assignments of VIPs, Groups, and Crews, and room registration.
Coordinates and monitors the work of direct subordinates and verifies that all receptionists are well-groomed to ensure clients’ satisfaction and adherence to service standards.
Carries out training for new employees and on-the-job Motivates staff to bring about excellent performance. Participates in the evaluation of staff performance once a year.
Handles guest requests and complaints politely and efficiently give further instructions to the relevant staff if needed to ensure customer satisfaction and maintain a record of all complaints received from all Follows up when necessary.
During peak period, provides help and support to the receptionists with check-in, check-out, and handling guest requests.
Liaises and coordinates with various departments to ensure all information on guests is accurate such as rate, room type, billing, and guest requests, and oversees that guests’ specific requirements are addressed efficiently.
Keeps abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
At the end of the shift, does handover reporting guest complaints, unusual situations, and incidents that need follow-up, to ensure efficiency in the operation.
Accomplishes a set of administrative duties such as running briefing, producing, reviewing, and writing reports and other specific duties related to the job function.
How to Apply
To apply for this job position, please send your CV and a personal photo to [email protected]
