The Chedi El Gouna is looking for a Floor Supervisor responsible for supervising the Room Attendants on their respective floors assignment.
Key Responsibilities
Supervises the work of room attendants to ensure all guest rooms and corridors are maintained to the highest standard of
cleanliness and tidiness to ensure guest satisfaction and overseas that occupied rooms are serviced and that check-out rooms are
serviced based on the arrival time of the next guest.
Inspects occupied and non-occupied guest rooms and takes corrective measures in order to meet Company standards in terms
of cleanliness, maintenance, and supplies. Also, checks that housekeeping equipment is given proper care and maintenance
whilst being used.
Carries out on-the-job training and is responsible for the grooming and conducting standards of the room attendants on their assigned floors.
Motivates employees to bring about excellent performance.
Participates in the evaluation of employees' performance once a year.
Keeps updated records of furniture movement and cleaning schedules of his/her section.
Verifies that pantries are equipped with all the necessary items needed in servicing guestrooms and that proper control is practiced to save expenses.
Signs in and out to master keys and pagers in the housekeeping office and ensures that all keys are returned.
Keeps themselves informed of hotel products and services knowledge in order to answer guest questions.
Answers all guest questions/requests in a friendly and caring manner, takes appropriate actions, or if needed, refers the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.
At the end of the shift, does handover reporting special attention to guests, room status discrepancies, unusual situations, or incidents that need follow-up to ensure consistency and guest satisfaction.
Schedules general cleaning of 1 room per Room Attendant per day, and assists on scheduled cleaning on low occupancy.
Qualifications
Equivalent of a High School graduate.
2 to 3 years experience as a room attendant, preferably in a five-star hotel.
