Job Purpose

Orascom Hotels Management is looking for a Central Reservation Agent to be responsible for making online and offline reservations with customers.

Key Responsibilities

  • Processes reservations by e-mail, telephone, or extra net.
  • Processes reservations from Travel Agents, Companies, OTA’s, Sales Office or other hotel departments.
  • Completely aware of the guarantee & cancellation policy of each period.
  • Knows how to code each reservation.
  • Determines room rates and room types based on the hotel’s selling strategy.
  • Maintains reservation records for arrivals and communicates it to Front Office.
  • Ensures the accuracy of the data input in the PMS.
  • Be a presentable first impression over the phone and leads the call according to company standards.
  • Sends accurate room confirmations as per standards.
  • Processes cancellations and modifications and relays this information to all related departments.
  • Helps develop room occupancy forecasts.
  • Follows up in on payment due dates to guarantee, cancel or amend the reservation.
  • Replies to rate and availability inquiries for individual guests.
  • Always maintains a neat clean appearance and work area.
  • Able to upsell room types and cross sell hotels.
  • Actively promote hotel facilities.


  • Team player with strong interpersonal skills.
  • Requires excellent communication skills, both verbal and written, and a strong command of English in both.
  • Learn new technology with ease.
  • Be detail orientated and take pride in transferring this focus on details to their work in the PMS and all guest correspondence.
  • Able to take a customer focused decision, whilst remaining cognizant of all sales and revenue management principles.
  • Display passion for our customers, and enthusiasm for the job
  • Must possess strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word) Opera PMS and be fluent in Internet Explorer

How to Apply

Please send a full CV, a motivation letter, and a personal photo to [email protected].
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