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Job Purpose

The Chedi El Gouna is looking for a Bell Captain responsible for assisting and supervising the Bell Staff with all their duties according to our service standards in order to ensure guest satisfaction.

Key Responsibilities

  • Is constantly up-to-date on information on in-house activities, restaurant concepts, and hotel information, and upsells the hotel’s facilities and services at every opportunity.
  • Supervises the activities of Bell Service personnel as follows:
    1. Checking-in and checking-out of guests
    2. Delivering messages and/or packages to guests and offices
    3. Collecting deposits from guests for telephone and fax service
    4. Paging of guests and non-hotel guests at lobby or F&B outlets
    5. Welcoming of guests at the lobby
    6. Carrying guests' luggage to/from the guest room during check-in/check-out
    7. Assisting guests in the luggage storage
    8. Delivering equipment borrowed from the business center to the guests/clients
    9. Rising and lowering of flags
    10. Parking of guests’, clients, and visitors' vehicles in the designated hotel parking area
  • Maintains a high standard of personal appearance and hygiene at all times.
  • Handles assignment of Bell Service personnel to undertake specific task as requested by guests.
  • Answers telephone calls at the Bell Service counter and attends to guests’ requests, inquiries and/or complaints.
  • Handles receipts of guests’ luggage for temporary or long term storage.
  • Assures that every luggage is covered with a Baggage Claim Tag.
  • Responsible for the control of Key Baggage room. Ensures that only authorized bell service personnel enter the baggage room.
  • Maintains a baggage logbook to monitor baggage stored in the baggage room based on the Baggage Claim Tag number and to record the movement of baggage.
  • Performs a quarterly inventory count of all unclaimed baggages together with income auditor to determine baggage’s for disposition. Prepares special report and cc to FOM.
  • Rolls the red carpet at the main entrance upon request.
  • Responsible for proper use, maintenance and repair of Bell Service trolleys and other service carts. Initiates requests for repair of trolleys whenever necessary.
  • Initiate requisition of supplies.
  • Prepares work schedule on weekly basis.
  • To have a complete understanding of the Hotel’s employee handbook and adhere to the regulations contained within.
  • Attends all F.O. meetings, training sessions/program that are requested by the Hotel’s Management.
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
  • Understands and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
  • Ensures that all potential and real hazards are reported and rectified immediately.
  • Understands and strictly adhere to the Hotel’s Employee rules & regulations.
  • Reports for duty punctually wearing the correct uniform and name tag at all times.
  • Performs any other duties assigned by management.

Qualifications

  • High School Graduate or equivalent, preferably with a specialization in Hotel/Restaurant.
  • Flexibility in scheduling
  • Customer service orientation
  • Teamwork and cooperation
  • Interpersonal skills
  • Oral and listening skills
  • Basic writing skills
  • Strength to lift luggage frequently weighing up to 20 kilos
  • Fluency in the local language
  • Fluency in English is a plus

How to Apply

To apply for this job position, please send your CV and a personal photo to [email protected] and [email protected].

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