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Job Purpose

The Chedi El Gouna Hotel is looking for a Bell Boy responsible for assisting the guests with their luggage upon arrival and departure according to our service standards in order to ensure guest satisfaction.

Key Responsibilities

  • Welcomes the guests upon their arrival in a friendly and caring manner according to the Company standards and assists them with the delivery of their luggage to their room in an efficient and timely manner to ensure guest satisfaction.
  • Escorts guests to their rooms. For first-time guests, explains hotel services. In the room, provides further explanations on facilities to ensure guest comfort during the length of their stay. For regular guests, if appropriate, maintains a friendly and caring conversation.
  • Keeps abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
  • Handles guest requests in a polite and efficient manner, refers requests to relevant staff if needed to ensure customer satisfaction. Follows up when necessary.
  • Collects luggage from guest rooms and keeps them in a secure area until guest departure.
  • Maintains visibility in the lobby entrance area and offers assistance to guests when seeing them carrying their luggage on their own.
  • Upon request, stores guest luggage in the luggage storage room. Handles all luggage with care.
  • Maintains cleanliness and tidiness of luggage storage room

Qualifications

  • High School Graduate or equivalent, preferably with a specialization in Hotel/Restaurant.
  • Fluency in the local language.
  • Fluency in the English language is a plus.

How to Apply

To apply for this job position, please send your CV and a personal photo to [email protected] and [email protected].

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