COVID-19 Guest Information





Orascom Hotels Management statement on COVID-19


We are closely monitoring the advices of the World Health Organization as well as all local authorities regarding the COVID 19 cases and its impact.


The wellbeing of our guests and associates is of utmost importance to us and our thoughts are with those who were affected.


Being passionate travelers ourselves, we understand the stress resulting from the uncertainty about booking and traveling and are keen on providing our customers with maximum flexibility during these challenging times. We are therefore implementing the following policies:



Change & Cancellation of Bookings[1]:


For guests with already confirmed bookings for any future date, including restricted bookings, full changes or cancellation without a charge up to 24 hours prior to arrival are allowed, as long as the change or cancellation is made by June 30th, 2020. 


For guests making any new booking, hotel policy will be applied. Please check the cancellation policy which can vary according to your stay dates. 



  • Any changes to existing bookings are subject to availability and any rate differences.
  • Reservations made for the period of Eid al-Fitr is excluded and booking restrictions apply.
  • Above policies apply to guests who booked OHM Hotels directly, either through the website or the Call Center. Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.


Together we can - Safety is our priority

At all OHM Hotels we take hygiene and cleaning standards very seriously and thus, have rigorous hygiene and cleaning protocols in place. We closely monitor the guidelines of both, the World Health Organization and local governments to ensure all our Hotels apply best practices, allowing uninterrupted holiday experiences for our customers and a safe work environment for our associates.


On top, being a part of a centrally managed community, we are working closely with the different outlets in our towns to re-instate safety measures. 






OHM Health & Sanitation Program Highlights


At Orascom Development, people and sustainability have been our main driving forces since the Group's inception. We are committed to the safety and wellbeing of our people.  Thus, we have used the last few months to closely monitor World Health Organization (WHO) guidelines, government mandates, and public health advancements to ensure that our hotels continue to provide a safe haven and a starting point for a fully-fledged, multi-dimensional holiday.


We’re Ready, Safety is our Priority[2]



General Practices

  • Non-contact temperature checks are done daily for all hotel staff and guests
  • All surfaces and high-touch points are being sanitized frequently
  • Public seating setup was reviewed to allow a 2m distance
  • Sanitizer Dispensers are made available at key points around the hotel
  • Online check-in is available

Guest Rooms

  • Maximum occupancy authorized per room is 2 adults + 2 child (or less according to the room capacity)
  • Thoroughly cleaned as per industry leading sanitizing protocols
  • Minibars are emptied. Please contact Room Service
  • Beach towels are placed in your room
  • All room amenities are sanitized and seal packed
  • All reusable collateral was removed from all rooms


  • Distance between sunbeds is 2m
  • All sunbeds are sanitized after each use


  • Distance between tables is 2m
  • Digital menu is available for contactless menus
  • All tables and chairs are sanitized after each use
  • All placemats are replaced after each use
  • No restaurant buffet and Shisha are allowed : only Set menu will be served for breakfast, lunch and dinner. Please check your hotel restaurant page for the daily digital menu.
  • Dine around program in El Gouna is currently suspended.

Spa, Salon & Fitness Center

  • Following direction of local authorities and medical experts
  • Alternative wellness options are provided to guests

Staff Training

All Hotel staff received adequate training, in line with the directions of the WHO, to handle any situation related to the virus.  We are prepared with both preventative and protective measures


Through the town’s medical facility, we are in very close contact with the virus control authorities in the country.  This allows us to secure the needed support in the most convenient manner whenever an emergency could arise.

Committed to People

Orascom Hotels Management has suspended all hotel operations for over seven weeks (March 19 – May 15, 2020) in efforts to support reduce the risks of infection and spreading of the virus. People and sustainability have been the main driving forces for us since our Group’s inception. We see ourselves committed to positively contribute to the public wellbeing.  While the situation remains rather challenging, we are glad we were able to support efforts of the different government officials on such an unprecedent situation.

El Gouna transfer

Sixt Limousine Regulation

Sixt Limousine is Orascom Hotels Management partner for airport transfers and taxi services within El Gouna.

  1. Sanitization:
    • Cars are being sanitized after each ride.
    • Cars are being sanitized in the garage end of each day.
    • All car keys are being sanitized regularly.
  2.  Drivers:
    • All drivers have been tested and all tested negative.
    •  All drivers wear masks.
    • All drivers had a training about Corona virus regulations.
    • Regular temperature measurements for our drives
    •  Regular trainings for all the drivers of how they should deal with customers preventing any physical contacts
    • Regular inspections from the operations on the cars and the drivers with measurements reports
  3. Social Distance:
    • Drivers aren’t allowed to shake hands with anyone.
    • Drivers don’t get close to anyone nor open the door for any customer.
  4. Payments:  Cash payments aren’t accepted only cashless to avoid transmission through money.
  5. Isolated Cabins: For extra safety London Cab has isolated cabins with an isolated glass sheet that separates between the driver and customer.

Orascom Hotels Management would like to thank you for your support and loyalty. 

For more information about Orascom Hotels Management, please visit us at



[1] Policy applies to solely to OHM Managed Hotels only.

*Movenpick and TTC Hotels are not managed by OHM   

[2] Minor variance may apply in respect to different Governmental mandates - Due to governmental regulations in regards to COVID-19 services may vary without any prior notice


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Safety is our priority

We are glad to announce that El Gouna Hotels and hotels' restaurants are open!
For detailed information about our Health & Sanitation Program & updated cancellation policies, please click here
Click here to plan your next stay with us!