COVID-19 Guest Information





Orascom Hotels Management statement on COVID-19


With the lockdowns being lifted and the world gradually opening for travel, we are glad that we have used the last few months to design and put into effect strict hygiene protocol and enhanced workplace practices that allow a joyful tourism experience with safe distancing at every step of the journey.


Our measures have been developed and audited by high-level committees of health consultants, among them TÜV NORD that audited and confirmed that OHM’s operational practices in Egypt do conform to the international standards of sanitation and hygiene.


As the wellbeing of our guests and associates is of utmost importance to us, we continue to closely monitor the advices of the World Health Organization as well as all local authorities regarding the COVID 19 cases and its impact.




Being passionate travelers ourselves, we understand the stress resulting from the uncertainty about booking and , and are keen on providing our customers with maximum flexibility during these challenging times.


Change & Cancellation of Bookings[1]:


We are implementing a flexible change and cancellation of bookings policy. Please check terms and conditions of your hotel of stay for details!


  • Any changes to existing bookings are subject to availability and any rate differences.
  • Above policies apply to guests who booked OHM Hotels directly, either through the website or the Call Center. Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.


We’re Open!  Safety is our priority

At all OHM Hotels we take hygiene and cleaning standards very seriously and thus, have rigorous hygiene and cleaning protocols in place. We closely monitor the guidelines of both, the World Health Organization and local governments to ensure all our Hotels apply best practices, allowing uninterrupted holiday experiences for our customers and a safe work environment for our associates.


On top, being a part of a centrally managed community, we are working closely with the different outlets in our towns to re-instate safety measures. 






OHM Health & Sanitation Program Highlights


Orascom Hotels Management, the management company of El Gouna Hotels has recently unveiled its “Together we Can!” initiative, which features enhanced sanitation and hygiene protocols addressing the COVID-19. Among the operational practices outlined as part of the initiative are:


We’re Ready, Safety is our Priority[2]



General Practices

  • Adapted intervals between room occupancy
  • Daily contactless temperature checks for all hotel staff and guests
  • Extra disinfection of public areas and the most frequently touched surfaces and points
  • Public seating setup was reviewed to allow a 2.0m distance
  • Sanitizer Dispensers are made available at key points around the hotel
  • Contactless payment, check-in and check-out at several properties

Guest Rooms

  • Maximum occupancy authorized per room is 2 adults + 2 child (or less according to the room capacity)
  • Thoroughly cleaned as per industry leading sanitizing protocol
  • AC Air filters are cleaned often
  • Mini bars are emptied.
  • Beach towels are placed in guestrooms
  • All room amenities are sanitized, and seal packed
  • All reusable collateral was removed from all rooms
  • Rooms are cleaned only upon guest request
  • Contactless room service procedure


  • Distance between sunbeds is 2m
  • All sunbeds are sanitized after each use


  • Distance between tables is 2m and between chairs is 1m
  • Digital menu is available for contactless menus
  • All tables and chairs are sanitized after each use
  • All placemats are replaced after each use
  • No self-service buffets
  • Special buffet setup at some hotels for selected meals, otherwise set menus are applied
  • Cutlery and glassware washed and sanitized at 70˚C. Disposable tableware available upon request
  • Dine around program in El Gouna is currently suspended.

Spa, Salon & Fitness Center

  • Sanitation of all surfaces after each use.
  • Alternative wellness options are provided to guests

Staff Training

Throughout the operational process, Hotel team members are provided with personal protective equipment and enhanced training to protect their well-being.  Furthermore, All Hotel staff received adequate training, in line with the directions of the WHO, to handle any situation related to the virus.  We are prepared with both preventative and protective measures.  The hotels are also equipped with a clinic and a 24/7 resident doctor.


Through the town’s medical facility, Hotels secure the needed support in the most convenient manner whenever an emergency could arise.  On top, being a part of a centrally managed community, we are working closely with the different outlets in our towns to re-instate safety measures. 

Committed to People

Orascom Hotels Management has suspended all hotel operations for over seven weeks (March 19 – May 15, 2020) in efforts to support reduce the risks of infection and spreading of the virus. People and sustainability have been the main driving forces for us since our Group’s inception. We see ourselves committed to positively contribute to the public wellbeing.  While the situation remains rather challenging, we are glad we were able to support efforts of the different government officials on such an unprecedent situation.

El Gouna transfer

Sixt Limousine Regulation

Sixt Limousine is Orascom Hotels Management partner for airport transfers and taxi services within El Gouna.

  1. Sanitization:
    • Cars are being sanitized after each ride.
    • Cars are being sanitized in the garage end of each day.
    • All car keys are being sanitized regularly.
  2.  Drivers:
    • All drivers have been tested and all tested negative.
    •  All drivers wear masks.
    • All drivers had a training about Corona virus regulations.
    • Regular temperature measurements for our drives
    •  Regular trainings for all the drivers of how they should deal with customers preventing any physical contacts
    • Regular inspections from the operations on the cars and the drivers with measurements reports
  3. Social Distance:
    • Drivers aren’t allowed to shake hands with anyone.
    • Drivers don’t get close to anyone nor open the door for any customer.
  4. Payments:  Cash payments aren’t accepted only cashless to avoid transmission through money.
  5. Isolated Cabins: For extra safety London Cab has isolated cabins with an isolated glass sheet that separates between the driver and customer.

Orascom Hotels Management would like to thank you for your support and loyalty. 

For more information about Orascom Hotels Management, please visit us at



[1] Policy applies to solely to OHM Managed Hotels only.

*Movenpick and TTC Hotels are not managed by OHM   

[2] Minor variance may apply in respect to different Governmental mandates - Due to governmental regulations in regards to COVID-19 services may vary without any prior notice


Let's Chat? Online
Don't Miss A Chance

Enable push notifications to be updated with latest offers and updates

Safety is our priority

We are glad to announce that El Gouna Hotels and hotels' restaurants are open!
For detailed information about our Health & Sanitation Program & updated cancellation policies, please click here
Click here to plan your next stay with us!